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Site Usage Rules
  • 1. TERMS AND DEFINITIONS.
  • 1.1 AviaTravel is the owner of the Site.
  • 1.2 Client - a capable individual who has reached the age of 18, has the legal right to enter into contractual relations, including placing an order or booking services on the Site, or specified as a service recipient, or otherwise using services posted on the Site.
  • 1.3 Site - a resource open for free visual review, publicly available, owned by AviaTravel
  • 1.4 Passenger - an individual in whose favor an air transportation contract has been concluded with a carrier.
  • 1.5 Order - a formalized request of the Client for the provision of services selected on the Site and related to booking and purchasing tickets and services at the desired price (taking into account the cost of services of Suppliers). Each Order is assigned its own number.
  • 1.6 Electronic ticket, Ticket - an electronic document certifying the air transportation contract between the Passenger and the carrier, which is a digital record of the transportation of the Passenger/baggage in the carrier database.
  • 1.7 Itinerary receipt - an extract from the automated air transportation system containing information about transportation, complete information about the passenger, route, form and details of payment for transportation, electronic passenger ticket number, booking identifier, etc.
  • 1.8 Certificate - an electronic document confirming the Passenger right to receive an itinerary receipt. It is not an electronic ticket and is invalid for flight. Used when processing charter flights.
  • 1.9 Carrier - a legal entity with the necessary licenses and permits that has undertaken the obligation under the transportation contract to deliver the passenger and his baggage from the point of departure to the destination.
  • 1.10 Booking system - an automated information system containing information about flight schedules, availability of seats on flights, carrier tariffs and rules for their application, as well as other conditions for the provision of services offered. This information is posted on the Site solely in accordance with how it is presented in the booking systems by direct suppliers of these services (carriers) or their authorized representatives.
  • 1.11 Customer Care Service - a Kupibilet department that controls incoming orders and maintains feedback with Clients through a feedback form.
  • 1.12 Client Personal Account - an individual section of the Client on the Site, which contains confidential information available only to an individual user, protected by authorization parameters (login and password).
  • 1.13 Service Providers - carriers by air, rail and road transport, owners of accommodation, insurance companies, tour operators/ticket sales agencies.
  • 1.14 Split ticketing - separate, independent tickets for connecting flights of different airlines on one route. When purchasing such tickets, the Client understands that the airlines operating each of the flight segments are not connected to each other, that is, the Passenger is not registered to the final destination. The Passenger must register and register baggage for subsequent flights independently.
  • 1.15 Meta-search system, meta-search engine - a search tool that collects air ticket offers from many Suppliers and displays information in a common list. The purchase of an air ticket by the Client occurs after going to the Site of the selected seller.
  • 1.16 Cancellation - urgent cancellation of booking at the request of the client on the day of ticket registration. The ticket registration time may differ from Moscow time due to the peculiarities of the booking system. Some airlines do not allow cancellation (cancellation) for technical reasons or have stricter time limits for its implementation. In this regard, the Client may be denied the cancellation procedure.
  • 2. GENERAL PROVISIONS.
  • 2.1 These rules for using the Site (hereinafter - the Rules) determine the conditions for using the Site.
  • 2.2 If you do not accept all the terms of these Rules, please do not use this Site.
  • 2.3 The online service provides the ability to search, book, pay and purchase booked services presented on the Site.
  • 2.4 Services presented on the Site are not property. The direct executor of services presented on the Site are Service Providers.
  • 2.5 Performing any actions on the Site, such as: opening any page, booking or purchasing any service, means unconditional agreement with these Rules.
  • 2.6 By agreeing to the Rules, the Client confirms that in case of booking and paying for services for third parties, he has all the necessary powers for this and has received the consent of third parties to transfer their personal data necessary for booking and paying for services on the Site to third parties.
  • 2.7 If there are grounds to believe that you are violating the Rules, we reserve the right to deny access to the Site or limit its use without explanation.
  • 2.8 All contracts for the provision of services, information about which is posted on the Site, are concluded by the Client directly with the performers providing these services in accordance with Russian and international legislation.
  • 2.9 Services booked by the Client for third parties (airlines) for air transportation are regulated by the rules of the relevant Carrier and the applicable tariff. Tariffs for international destinations that are not refundable in case of Passenger refusal of transportation are regulated by international norms in the field of air transportation and rules established by the relevant Carrier.
  • 2.10 We reserve the right to make changes to these Rules unilaterally. All offers, prices, as well as sales conditions posted in the Booking System may be changed without notice to the Client, limited in time, availability of seats and terms of advance order, travel dates, terms of minimum or maximum stay at the destination, factors of weekends and holidays, seasonal price fluctuations, waiting lists, and also limited by strikes and temporary failure of booking systems and/or subject to other changes, conditions and restrictions.
  • 2.11 The booking system is a dynamic system, the components of which can be changed or supplemented at any time, in connection with this, the Client is invited to use the Booking System in "as is" mode. The Client tracks changes independently, no additional notifications from us or third parties posting services on the Site about changes in conditions are sent to the Client. In case of complete or partial failure of the system or its components for any time, as well as in the absence of the Client access to the system or incurring any direct or indirect costs in connection with these circumstances, we are not responsible to the Client.
  • 2.12 Since we do not control the data transmission process throughout the Internet through commercial access operator networks and cannot know about the level of information protection on the computer used by the Client, we do not provide the Client with any guarantees of secure transmission of information via the Internet from the Client computer to the Site. The Client uses the Internet at his own risk, and is also obliged to independently take measures to protect his personal information and protect his personal computer from unauthorized access by third parties.
  • 3. PROCEDURE FOR PROVIDING SERVICES. USE OF THE BOOKING SYSTEM.
  • 3.1 Before starting to book services presented on the Site, the Client undertakes to familiarize himself with these Rules for the provision of services, their cost, rules for applying tariffs and other necessary information available in the booking process. Only in case of agreement with these Rules, rules for applying tariffs, rules for providing services established by Service Providers, the Client can continue booking and paying for services. Payment for services means unconditional agreement with the rules and procedure for the implementation of services presented on the Site.
  • 3.2 To place an order on the Site, the Client needs to fill out an online booking form.
  • 3.3 The Client confirms the accuracy of the personal data entered by him when working on the Site, as well as the data of Passengers for whom he purchases a ticket and assumes full responsibility for their accuracy, completeness and reliability.
  • 3.4 The Client undertakes not to disclose to third parties the login and password specified during registration on the Site, and takes all necessary measures to keep this information secret. In case of suspicion by the Client regarding the security of his login and password or the possibility of their unauthorized use by third parties, the Client is immediately obliged to change his password using the personal account.
  • 3.5 Services posted on the Site are provided by Service Providers only on condition of full payment by the Client of the relevant services.
  • 3.6 After the Client pays for the cost of services, fees or Service Providers, crediting funds to the appropriate settlement account and issuing a ticket, the air transportation contract is considered concluded.
  • 3.7 Services are considered provided properly and in full after sending to the Client at the email address specified by him when placing the Order, an itinerary receipt confirming the conclusion of an air transportation contract between the Passenger and the carrier, containing complete information about passengers, route and cost of air transportation and additional services. We are responsible only for sending the itinerary receipt to the Client email, but cannot track the work of the postal service and guarantee the fact of delivery of the letter. The Client is obliged to independently monitor the availability and performance of the email address specified by him. In case of non-receipt of a letter with an itinerary receipt within 24 hours after payment, the Client must independently contact us to re-receive the letter or clarify the status of his Order.
  • 3.8 In case of payment of the order using a bank card, Kupibilet reserves the right to refuse the Client in the provision of services or additionally request copies of documents and the cardholder authorization code, if there are sufficient grounds to believe that the transaction on the bank card with which the order was paid may be recognized as fraudulent.
  • 3.9 Conditions for any changes in electronic tickets issued for the trip, including return and exchange, are regulated by the rules for applying the tariff for this service, the air transportation contract with the airline, these Rules, service contracts with Suppliers, the Air Code of the Russian Federation, as well as other legislative acts, international treaties and may involve the imposition of penalties on the Client.
  • 3.10 The Client undertakes to independently familiarize himself with the rules for the transportation of passengers and baggage of airlines participating in the transportation of the passenger on the selected flights before purchasing a ticket. In particular, the Client must familiarize himself with the rules for check-in for the flight and tariffs established by the carrier airline for the carriage of excess baggage, check-in and other possible fees applicable to the selected flights. You can familiarize yourself with the carrier rules on the airline website or by contacting the airline in any available way.